Refund policy

Refund Policy

Return Method

From the date you receive your parcel, you have 30 days to request a return or exchange on a new item. Certain conditions must be met for a return, exchange, or refund to be valid:

If you receive a damaged parcel or a faulty item, you're entitled to request an exchange for a similar or different item, or a refund.

Items must be returned complete and in their original condition (packaging, accessories, instructions...), and must not have been used beyond what is necessary to establish their nature and proper functioning, as you would when trying an item in a shop. Please include your proof of purchase in order to receive a refund on your order.

If a parcel is returned to us by the courier due to your absence at the delivery address or non-collection from a pick-up point, we will either send you a new item or refund your order, according to your preference.

For any of the above situations, please contact us by email at hello@levywinders.co.uk with photographic evidence and a written explanation of the issue.

If one or more of these conditions are met, we will check that your request complies with our policy and process your refund accordingly. Return requests are free of charge.

Refunds will be issued to your original payment method. Processing may take up to 14 days to appear on your bank statement.

Any questions?
Please check our FAQ, or write to us at hello@levywinders.co.uk.